Question 1

How Do I Link My Social Media Accounts

Accepted Answer

How to Link a Facebook Account

| Before you get started, make sure that you either have the correct login information for the Facebook account you are trying to link, or that you have admin access to the page.

Navigate to your Brand Settings by clicking the gear icon on the left-hand side
Click Linked Accounts and then Add New
From here, click Facebook and follow the instructions as you are redirected to Facebook

Select any accounts that you want to be linked into the workspace and click Link x Account

You will now see the connected Facebook account(s) in your Linked Accounts under Existing, and you're ready to post!

||| If your Facebook account seems to be experiencing issues posting, check out this article!

How to Link an Instagram Account

| Before you get started, make sure that your Instagram account is a Business Profile and is connected to a Facebook Business Page.

Navigate to your Linked Accounts and click Add New, then Instagram

![](https://storage.crisp.chat/users/helpdesk/website/4fb2edfaf31c9800/screen-shot-2020-09-03-at-1192_18

Question 2

My Pages Keep Getting Disconnected Or Are Missing

Accepted Answer

${youtube}How To Find Missing Pages And Stop Disconnects

How To Find Missing Social Media Pages Or Stop My Pages From Disconnecting

If you are missing pages or if they keep getting disconnected, this is most likely being caused by not clicking Select All when prompted to do so by Facebook. When select all is not chosen while adding your social media accounts, any pages not selected will have their access revoked by Facebook. This will cause them to disconnect and you will not be able to find them when you go to add in new pages.

The good news is this is easy to fix!

Step 1 Click into your brand settings by selecting the gear icon in the upper left hand side of your screen. From here, you will click on the Linked Accounts tab and then Add New and lastly, Instagram.

|| Even if it is a Facebook page which is being disconnected or is missing, you will reset the permissions by going through Instagram.

**Step 2 ** After the redirect screen (that you didn't read or we wouldn't be in this position in the first place 👀) goes away you, click on Edit Settings

The next screen will prompt you to select the accounts you want Cloud Campaign to access. This is where you click Select All

||| It is imperative

Question 3

How to resolve permissions issues with Instagram and Facebook

Accepted Answer

How to Link Facebook and Instagram accounts

|| This article will take you through the proper setup and linking process for Facebook and Instagram accounts to ensure reliable posting.

If this is your first time linking accounts, start from the beginning.

If you are troubleshooting an error, such as "insufficient permissions", reviewing these steps may help resolve it.

Before Linking Your Accounts

Before linking your first Instagram or Facebook account, follow these steps to ensure your accounts are set up correctly:

Check that your Instagram account is set up to be a business account, and not a personal or creator account.

||| This step can only be done via mobile app, so the following screenshots are shown through the app. This is the only part of setup requiring the mobile app.

Navigate to the profile page of the account you are wanting to link. Once there, tap the 3 bars in the top right corner

Next, tap on Settings. Once in settings, tap on Account.

In Account, scroll to the bottom to find "Switch Account Type" in blue text, as shown.

If the options present

Question 4

How do I format my CSV content for bulk uploading?

Accepted Answer

${youtube}How To Create And Upload CSV's

How To Create And Format A CSV Article For Bulk Uploading

CSV's allow you to bulk import pre-made content into an account with an image and caption ready to go!

Creating Your CSV

The first step is to download our template which you can find here: CSV Template

Once you have had a chance to take a look at the template, clear out any of the existing text currently on the sheet. Now you have a clean template to input your information!

Formatting Your CSV

||| At Least One of These Fields Must be Included Link This is the URL for any online content you would like to share. Blogs, Podcasts, Online Products, etc. Our system will pull the metadata for links, meaning the image and caption already associated with that link. However, you can still input your own caption into the Caption column if you would like to override the existing one.

Image This is the URL of an image you want to share. You can use sites such as Imgur or other free image hosting sites to upload your image. Once these images are loaded in, you will want to find the 'Direct Link' and paste it into the CSV Template. For more information on how to host your images, check out the video above.

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Question 5

What is an RSS Feed?

Accepted Answer

An RSS feed is a computer parsable representation of a website or blog. In other words, the formatting is stripped from a website and just the meat of it is written to a feed. This makes it easier for computers to make sense of rich data to do things such as recommend news articles or create new content items for you.

How Do I Find My RSS Feed

Medium Prepend 'feed' to your favorite author's Medium username in the URL. For example:

https://medium.com/feed/@rborn92 Or if you want to get the feed for a publication such as Hacker Noon, append 'feed' to their domain:

https://hackernoon.com/feed

Wordpress Similarly, append 'feed' to blogs with custom domain names:

https://blog.cloudcampaign.io/feed

Squarespace ****Open the Squarespace page you want the feed for and append '?format=rss' or manually enter the page slug:

http://sitename.squarespace.com/pageslug?format=rss

YouTube ****Visit your YouTube channel and copy the Channel ID from the URL.

https://www.youtube.com/channel/UCEJDM8c2lVEu1ItPSWeaL3A

Paste the channel ID into this link:

https://www.youtube.com/feeds/videos.xml?channelid=[CHANNELID]

Tumblr Append '/rss' to the Tumblr page you want to generate an RSS feed for.

http://exampleblogname.tumblr.com/rss

Blogspot / Blogger ****Append '/default?alt=rss' to any Blogspot post feed.

https://blogname.blogspot.com/feeds/posts/default?alt=rss

Weebly ****Append '/1/feed' to your Weebly site:

http://www.yourdo

Question 6

How Do I Delete A Brand Workspace

Accepted Answer

How Do I Delete A Brand Workspace?

||| Keep in mind, once a workspace is deleted we will be unable to recover any of your content or information which was stored in that workspace!

To delete a workspace, click your name in the top right corner of your screen and then click on Account Settings

From here, you will click on the tab which says Brands. All of your workspaces will be listed here with a small gear icon next to each one. Click on the corresponding gear icon then select Freeze Brand

|| Not quite sure you want to delete your brand entirely? You can leave a brand frozen and on hold for 90 days before Cloud Campaign automatically deletes it from the system. Click here for more info about freezing brands.

The now frozen brand will be located at the bottom of you brand list and appear greyed out. Select the corresponding gear icon and click Delete Brand

|| *note: The initial master account cannot be deleted but you can change the name and logo of the workspace.

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