Question 1

My Pages Keep Getting Disconnected Or Are Missing

Accepted Answer

${youtube}How To Find Missing Pages And Stop Disconnects

How To Find Missing Social Media Pages Or Stop My Pages From Disconnecting

Q: How to Publish to your Facebook Group

${color}[#000000](Cloud Campaign enables you to schedule posts to any Facebook Group that you are an admin of!) To link a Facebook Group to your Cloud Campaign dashboard, follow these simple steps: <hr /> <ol> <li>Prior to linking your Facebook group, ensure that you are an admin of the group. Not an admin? Follow <a href="/en/article/how-does-my-client-add-me-as-an-admin-of-their-facebook-group-1f14zad/">these directions to have your client add you as an admin</a>.</li> <li>Navigate to your Brand Settings and click on Facebook. Follow the in-app directions for signing into Facebook</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/4fb2edfaf31c9800/screen-shot-2020-05-05-at-2570_1cszfu3.png" alt="" /> <ol start="3"> <li>Once Facebook has redirected you back to the Cloud Campaign platform, you will click on the group(s) you would like to link. Click “Link X Accounts”</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/4fb2edfaf31c9800/screen-shot-2020-05-06-at-8232_1ad05ik.png" alt="" /> <ol start="4"> <li>The group will now prompt you to install Cloud Campaign’s app on Facebook after linking the group. We walk you through this directly in the app. :)</li> </ol> || Important: Facebook Groups are user-scoped - posts will show that they are coming from whoever linked the group within Cloud Campaign. Multiple users can link the same group to a workspace. <img src="https://storage.crisp.chat/users/helpdesk/website/4fb2edfaf31c9800/screen-shot-2020-05-06-at-1280_7shiww.png" alt="" />

If you are missing pages or if they keep getting disconnected, this is most likely being caused by not clicking Select All when prompted to do so by Facebook. When select all is not chosen while adding your social media accounts, any pages not selected will have their access revoked by Facebook. This will cause them to disconnect and you will not be able to find them when you go to add in new pages.

The good news is this is easy to fix!

Step 1 Click into your brand settings by selecting the gear icon in the upper left hand side of your screen. From here, you will click on the Linked Accounts tab and then Add New and lastly, Instagram.

|| Even if it is a Facebook page which is being disconnected or is missing, you will reset the permissions by going through Instagram.

**Step 2 ** After the redirect screen (that you didn't read or we wouldn't be in this position in the first place 👀) goes away you, click on Edit Settings

The next screen will prompt you to select the accounts you want Cloud Campaign to access. This is where you click Select All

||| It is imperative

Question 2

How do I Publish to Instagram

Accepted Answer

Most 3rd party apps, such as Cloud Campaign, don't have the ability to publish directly to Instagram. This is something we are hoping will change soon but in the meantime, there are ways to still publish directly that require just a bit more set-up time.

Luckily, our friends at Buffer have access to direct Instagram publishing and have a system in place that enables us to publish directly to Instagram through them.

${youtube}How To Publish Directly To Instagram

This article will take you through how to link Instagram in Cloud Campaign and publish directly to Instagram without using push notifications

Option A) Direct Publishing

Create a free Buffer account
Link the desired Instagram account in Buffer

Link the same Instagram account to Cloud Campaign from your Brand Settings

Connect your Buffer account to your Cloud Campaign account using the Integrations tab in your Brand Settings

Schedule your Instagram posts through Cloud Campaign and they will automatically be posted to Instagram.

Option B) Email Notificat

Question 3

How do I format my CSV content for bulk uploading?

Accepted Answer

${youtube}How To Create And Upload CSV's

How To Create And Format A CSV Article For Bulk Uploading

CSV's allow you to bulk import pre-made content into an account with an image and caption ready to go!

Creating Your CSV

The first step is to download our template which you can find here: CSV Template

Once you have had a chance to take a look at the template, clear out any of the existing text currently on the sheet. Now you have a clean template to input your information!

Formatting Your CSV

||| These Are Required Fields Link This is the URL for any online content you would like to share. Blogs, Podcasts, Online Products, etc. Our system will pull the metadata for links, meaning the image and caption already associated with that link. However, you can still input your own caption into the Caption column if you would like to override the existing one.

Image This is the URL of an image you want to share. You can use sites such as Imgur or other free image hosting sites to upload your image. Once these images are loaded in, you will want to find the 'Direct Link' and paste it into the CSV Template. For more information on how to host your images, check out the video above.

Caption (s) This is going to be the text w

Question 4

How to Publish to your Facebook Group

Accepted Answer

${color}[#000000](Cloud Campaign enables you to schedule posts to any Facebook Group that you are an admin of!)

To link a Facebook Group to your Cloud Campaign dashboard, follow these simple steps:

Prior to linking your Facebook group, ensure that you are an admin of the group. Not an admin? Follow these directions to have your client add you as an admin.
Navigate to your Brand Settings and click on Facebook. Follow the in-app directions for signing into Facebook

Once Facebook has redirected you back to the Cloud Campaign platform, you will click on the group(s) you would like to link. Click “Link X Accounts”

The group will now prompt you to install Cloud Campaign’s app on Facebook after linking the group. We walk you through this directly in the app. :)

|| Important: Facebook Groups are user-scoped - posts will show that they are coming from whoever linked the group within Cloud Campaign. Multiple users can link the same group to a workspace.

Question 5

How Do I Delete A Workspace

Accepted Answer

How Do I Delete A Workspace?

||| Keep in mind, once a workspace is deleted we will be unable to recover any of your content or information which was stored in that workspace!

To delete a workspace, click your name in the top right corner of your screen and then click on Account Settings

From here, you will click on the tab which says Brands. All of your workspaces will be listed here with a small trash icon next to each one. You can click on the corresponding trash icon to delete that workspace.

|| *note: The initial master account cannot be deleted but you can change the name and logo of the workspace.

Question 6

How Do I Link My Social Media Accounts

Accepted Answer

How to Link a Facebook Account

| Before you get started, make sure that you either have the correct login information for the Facebook account you are trying to link, or that you have admin access to the page.

Navigate to your Brand Settings by clicking the gear icon on the left-hand side
Click Linked Accounts and then Add New
From here, click Facebook and follow the instructions as you are redirected to Facebook

Select any accounts that you want to be linked into your dashboard and click Link x Account

You will now see the connected Facebook account(s) in your Linked Accounts under Existing, and you're ready to post!

||| If your Facebook account seems to be experiencing issues posting, check out this article!

How to Link an Instagram Account

| Before you get started, make sure that your Instagram account is a Business Profile and is connected to a Facebook Business Page.

${youtube}How To Publish Directly To Instagram

Create a free Buffer account
Link the desired Instagram Business account in Buffer and follow instructions as prompted

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