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Managing your account settings and billing info
How Do I Delete A Brand Workspace
How Do I Delete A Brand Workspace? To delete a workspace, click your name in the top right corner of your screen and then click on Account Settings From here, you will click on the tab which says Brands. All of your workspa
How do I cancel my Cloud Campaign account?
How do I cancel my account? We hate to see you go... Just need to downgrade? Click here to change your subscription plan. You can request to put your Cloud Campaign account on hold or delete it by clicking on the dropdown menu in the upper right corner of the screen then click Billing Info !(https://storage.crisp.chat/users/helpdesk/website/4fb2edfaf31c9800/screen-shot-2021-05-04-at-1023_zfg4ps.
How Do I Add and/or Manage Users?
How do I Add and/or Manage Users? To make communication with teammates and clients even easier, add an unlimited number of users into your Cloud Campaign account! Types of Users: Admin: have access to all brands within your Cloud Campaign account Brand Managers: can only see the brands that you assign to them - which is great for account managers Clients: can only see the brands that you assign to them and will not be notified for internal approval workflows. Adding a
How do I Upgrade or Downgrade My Account?
How do I Upgrade or Downgrade My Account? Manage your Cloud Campaign subscription with just a few clicks! Click your name in the top right hand corner of the screen and select Billing Info in the dropdown. In the Subscription Plan tab, click Manage. You can now click on the plan you want to switch over to. !(https://storage.crisp.chat/users/helpdesk/website/4fb2edfaf31c9800/screen
How do I freeze and/or reactivate a workspace?
How do I freeze and/or reactivate a workspace? Freezing a workspace When you freeze a workspace: All scheduled posts will be disabled Auto-Importer sources will be disabled We'll continue to pull analytics for the social accounts The customer won't be charged for the workspace To Freeze a workspace, click your name in the top right corne
How does per-brand billing work?
Cloud Campaign's agency plan allows enterprise brands and marketing agencies to manage many brands at scale. Instead of nickel and dime-ing you for every user or account that you manage, our billing is designed to grow as you grow. All agency plans start with a set number of free brand workspaces. Each additional brand workspace after will incur an add-on fee. How Much does it Cost? After you've used up all included brand workspaces, there is an add-on fee for each additional workspace af
How do I add a new brand workspace?
How do I add a new brand? Just got a new client and need to create a new workspace for them? Add them in with just a couple steps: Click on the dropdown in the upper right, then select Account Settings. In the Brands tab, click on +Add Brand Give your new brand a name, select the timezone, a
How do I get Early Access to New Features?
Get Early Access to New Features by Enabling Beta Are you a product innovator? Do you want first access to new marketing features? Navigate to your Account Settings by clicking on your name in the top right corner of the screen Under the User Settings tab, Toggle Beta Mode on !(https://storage.crisp.chat/users/helpdesk/website/4fb2edfaf31c9800/screen-shot
How do I change my password?
How do I change my password? I forgot my password If you forgot your password, CLICK HERE to reset your login in credentials. I want to change my password Navigate to your Account Settings by clicking your name in the top right corner of your screen Under the User Settings tab, click Change Password Ent
How Do I Update My Payment Information?
Need to update the payment information on file for your Cloud Campaign account? No problem! In the platform, clic
How do I Download My Invoices?
How do I download my invoices? Note: Only users with Admin roles can access billing and invoices Click the dropdown in the upper right corner of the screen where your name is, then select Billing Info Click on the Invoices tab Select the blue hypertext for the invoices you want to download !(https://storage.crisp.chat/users/helpdesk/website/4fb2edfaf31c9800/